Customer Experience: Communication talent and customer care representative
Are you a real expert when it comes to customer care? Are happy faces and satisfied customers what really drives you? Are you a communication talent and master all channels of online and offline communication? Whether on the phone or via social media: In the Customer Experience department, a multitude of tasks await you. Your emphasis is on outstanding customer service? Then this is where you belong!
Our corporate culture is based on trust and appreciation – we are a team.
With us you can have the perfect work-life balance – from home office, to flexible working hours or sabbaticals.
Further education & training
In addition to extensive orientation training, we offer several further education and training courses.
30 days of vacation
Plenty of time to relax and recharge.
Maybe you secretly look down upon what used to be called teleshopping (now home shopping). Then you may be surprised to learn that more than 1.4 million customers have made a purchase from HSE last year. You probably also never guessed that home shopping, unlike traditional retail, only has one sales trend: namely, a sharp increase. And that the satisfaction of our customers is reflected in stellar numbers: 99.6 percent of our customers would buy again from HSE, and around 99 percent would recommend us to others. Figures like these are inconceivable almost anywhere else in trade. We offer our customers entertainment on all screens and channels. We advise, inform, entertain, and inspire every single day. You will find out for yourself as soon as you start working with us.
With our products, topics, and brands as well as our moderators, models, and experts we inspire not only on TV, but throughout all channels. Be it TV, online, social media, or mobile: True to our consistent omnichannel strategy, we leave it up to the customer to decide when and how to buy.
While the team of presenters, experts, and studio crew deliver a successful live show in front of the camera, the Customer Experience team behind the scenes ensures that no customer request remains unfulfilled during or after the show.
Customer Advisors: communication talents and customer care representatives
We are the team that takes care of all contact channels – whether at home in front of the TV or on the road, whether taking orders, service requests, or social media: our customers reach us 24 hours a day, 7 days a week. Whether sweater, vacuum cleaner, fairy lights, or make-up: after or during the broadcast, you advise our customers on which product is right for them or in which colors and designs it is available. There will never be a dull moment because our customers and their concerns are at least as diverse as our products, and experts.
As a Customer Advisor, you process e-mails, social media inquiries, or even the letters of our customers and ensure that they are satisfied even in the event of a complaint. In addition, you check the product reviews and edit them for the best possible customer satisfaction. From ordering to Facebook posts: Every day, you let our customers feel that they are the top priority at HSE. With your enthusiasm and your talent as a customer care representative, you turn first-time buyers into regular customers!
Maybe you are even one of these enthusiastic home shopping customers and always wanted to be part of one of the most service-oriented companies in Germany. Either way – we offer a variety of opportunities. For example, for housewives or other career changers.
Quality Management: Always the right words
In the Training department, you ensure that the external call center companies and our internal Service Center are optimally trained with regard to customer inquiries and that customer inquiries are processed consistently and with the best quality.
As a Coach you make sure in the internal Service & Competence Center that customer inquiries are processed with a uniform quality at the highest level and thus ensure maximum customer satisfaction.
Performance & Outsourcing Management: For optimal reachability
In Performance & Outsourcing Management, you are in constant contact with our external call centers. You control and calculate the customer volume of the planned TV programs and thus ensure optimal service and accessibility – from order acceptance to all customer inquiries.
HSE is 100% live. Bei uns passiert alles in Echtzeit. Everything happens in real time. And that is why we are looking for people who are just like us. Up for something new and for change. Because we are also constantly reinventing ourselves.
In turn we offer plenty of room for your development and many opportunities down the road. But more than anything, we have a great team, an employee-oriented corporate culture, and many other benefits.
Are you spontaneous, have a knack for improvisation, enjoy working independently, and are a real team player? Is communication your most important tool and are you always finding just the right words? Are you driven to provide excellent customer service? Then welcome to the team! Take a look at the tasks that await you in the Customer Experience department and apply now! We are looking forward to meeting you!
Still have questions? Get in touch with Ute from our friendly recruiting team!
Cannot find a job that suits you? Then simply send us your unsolicited application!
Where we work
Ismaning is located on the outskirts of Munich between the Bavarian capital and the airport. The HSE campus is 13 kilometers from the city center of Munich and is easy to reach by all means of transportation. The suburban train (S8) takes you from Ismaning to Munich’s Marienplatz in 23 minutes, or the airport terminal in just 15 minutes. There are also bus connections to the Studentenstadt (U6) subway station. Our campus offers everything you need: a cafeteria, roof terraces, various lawns, and green areas for a stroll during lunch, as well as plenty of free parking.