Manager Digital Product (m/f/d)
Our digital teams are very diverse: We take care of things like programming, product development, product design (UX/UI), and web analysis. Everyone is pursuing a common goal: to create digital contact points between HSE and customers again and again with the latest technologies. Are you in?
HSE is a leading provider in the field of live commerce in Europe. The customers decide when and where they shop at HSE – whether through one of the three TV channels, the online shop, the award-winning HSE app or via social commerce. HSE represents the most entertaining form of shopping, inspiring 1.3 million active customers who value HSE’s curated product range from the areas of fashion, jewellery, beauty, wellness, household and home and living.
The company reaches about 46 million households in the DACH region through its three TV channels (HSE, HSE Extra and HSE Trend).
In the financial year 2023, HSE generated revenue of 624 million euros in the DACH region. 800 employees ensure a shopping experience that is both entertaining and customer oriented. Added to this are around 1,800 external jobs at logistics, call centre and tech development partners. The company has received multiple awards for its outstanding quality of service. HSE has been majority-owned by the investment firm Providence Equity Partners since 2012. Further information is available at corporate.hse.com and www.hse.com.
What you can expect:
- You manage cross-functional development teams – including UX/UI design – with a clear customer focus, particularly on call center agents as primary users, and consistently advance the development of our back-office system.
- You lead strategic development projects characterized by high complexity, risk, and volatility.
- You continuously define and develop the medium- and long-term product vision for your area of responsibility.
- You translate operational requirements into a broader perspective and coordinate closely with other product teams to create a shared big picture.
- You define prototypes, set clear priorities in the product backlog, and make deliberate decisions to strategically reduce scope in order to ensure fast feedback cycles and achievement of KPIs.
- You develop a deep understanding of the needs of call center agents and systematically consolidate key insights from day-to-day operations to purposefully drive the further development of the back-office system.
- You support your team as a coach and thought leader, continuously improve processes, and create structures to efficiently validate hypotheses and accelerate product development.
- You manage a wide range of cross-functional stakeholders with the aim of making the best possible decisions for our customers and the business.
Requirements
- You hold a completed (Bachelor’s) degree with a focus on business administration and/or technology.
- You have several years of experience in a comparable role within a cross-functional, agile environment – ideally with a focus on call center systems.
- You bring solid experience in leading KPI-driven product development teams and take ownership of KPIs that directly contribute to company goals.
- You prioritize the product backlog based on the highest business value or agent efficiency, rather than merely collecting stakeholder requirements – and you have already gained several years of experience leading user-centered, cross-functional development teams.
- You collaborate as an equal partner with internal business stakeholders – up to executive and director level – and jointly shape strategic developments.
- You lead and motivate teams with a pragmatic approach and a strong can-do attitude.
These are your benefits
We want your ideas: We offer you an exciting platform to experience TV and digital and to help shape the future of home shopping!
We offer fair working conditions and exciting development opportunities.
Work-life balance
With us you can have the perfect work-life balance – from home office, to flexible working hours or sabbaticals.
Benefits & compensation
We offer much more than just an attractive salary – such as allowances or bonuses.
Corporate culture
Our corporate culture is based on trust and appreciation – we are a team.
Further education & training
In addition to extensive orientation training, we offer several further education and training courses.
Your contact person
Great things in business are never done by one person. They’re done by a team of people
Mona Schaefer , Your Recruiter
is looking forward to your message at
jobs@hse.com.
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Everything you need to know about applying with us
Where we work
Ismaning is located on the outskirts of Munich between the Bavarian capital and the airport. The HSE campus is 13 kilometers from the city center of Munich and is easy to reach by all means of transportation. The suburban train (S8) takes you from Ismaning to Munich’s Marienplatz in 23 minutes, or the airport terminal in just 15 minutes. There are also bus connections to the Studentenstadt (U6) and Arabellaparl (U4) subway station. Our campus offers everything you need: a cafeteria, roof terraces, various lawns, and green areas for a stroll during lunch, as well as plenty of free parking.
Home Shopping Europe GmbH
https://www.hse24.de/
http://www.hse24.com/media/layout/css_datei/css_images/hse24_logo~1.jpg?cid=3
2025-05-07
FULL_TIME
2025-05-07
Münchner Str. 101h
Ismaning
Bayern
85737
DE
DE
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